Refund Policy

Unfired.ai does not provide an in-app “request refund” button or automated refund API. Canceling in Settings stops renewals; it does not automatically refund charges already paid.

Unless required by law or we explicitly state a refund offer at purchase, subscription fees are non-refundable once the billing period you paid for has started.

Cancel (Profile → Settings → Manage subscription): stops CardTransaction from charging the next renewal. You normally keep learner-app access until the end of the period already paid for (when an end date is on file).

Refund: a return of money already charged. That is handled only by Unfired.ai support reviewing your request — not by the cancel button.

Email support@unfired.ai from the email on your Unfired.ai account (or the email used at checkout). Include your full name, that email, which plan you bought (1-week trial, 4-week, or 12-week), approximate purchase date, and why you are asking.

We may ask for more details to verify the CardTransaction charge. If we approve a refund, it is returned to the original payment method when possible; banks and card issuers control how long it takes to appear.

If you see a charge you do not recognize, email support@unfired.ai first so we can check your subscription and help. Opening a bank chargeback without contacting us may delay fixing your account or access.

Refund questions: support@unfired.ai. Postal address: ALTAI ENTERTAINMENT YAZILIM LIMITED SIRKETI, Idealtepe Mahallesi Dik Sokak No:13/2, Maltepe, Istanbul, Türkiye.